June 2023

28 June 2023

Resolved Ended:

Order fulfilment sporadically not syncing with Shopify

Uptime Impact: 9 hours, 4 minutes, and 24 seconds

We are currently investigating an issue where new, dispatched and automatically fulfilled order status' may not sync with Shopify. Updates to follow.

Zapiet - Pickup + Delivery
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Resolved Ended:

Possible Shopify issue resulting in missing order attributes

We are currently working with Shopify partner support to investigate some orders that are missing some or all of our order attributes such as pickup/delivery...

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14 Days without incident

13 June 2023

Resolved Ended:

AWS outage causing Zapiet downtime

Uptime Impact: 1 hour, 45 minutes, and 18 seconds

Currently, AWS Cloud services are having issues and affecting multiple websites and services all around the world. You can read their status updates here: ht...

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3 Days without incident

09 June 2023

Complete Ended:

Order statuses and tracking details updates

Due to the updates of our order fulfillment services, you need to update and approve new permissions. To make sure your order statuses synchronize correctly,...

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4 Days without incident

04 June 2023

Complete Ended:

Support availability, 28th May - 4th June

Due to an upcoming training event for our support and development teams, we will have reduced live chat hours, and occasionally slightly longer than normal r...

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2 Days without incident

01 June 2023

Resolved Ended:

Checkout rate generation issues

Uptime Impact: 8 hours, 44 minutes, and 44 seconds

Shopify currently has 2 active issues which could be affecting some of our merchants, the main one being Shipping rates not showing automatically when on som...

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