September 2023

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29 September 2023

Resolved

Ended:

Issues scheduling & viewing orders via Shopify POS

Uptime Impact: 2 days, 14 hours, 20 minutes, and 46 seconds

We are currently aware of an issue that is preventing merchants use the Shopify POS features of Zapiet - Pickup + Delivery. We are working with Shopify to re...

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Resolved

Ended:

Changes to in cart widget not being applied

Uptime Impact: 20 minutes and 18 seconds

We are currently investigating a metafields saving issue that is preventing changes made in the back end of the app being displayed. Our developers are activ...

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Resolved

Ended:

Users unable to open the app after being prompted to reselect their plan

Uptime Impact: 31 minutes and 34 seconds

We've been informed that some users are prompted to reselect their plans and are experiencing difficulty accessing the app. We are actively investigating thi...

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2 Days without incident

26 September 2023

Resolved

Ended:

Requirement to re-enable Checkout Extension Beta

Uptime Impact: 4 days, 9 hours, 36 minutes, and 4 seconds

Due to ongoing improvements to the Checkout Extension Beta you will be required to re-enable the setting within the settings of the app. Should this not be r...

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14 Days without incident

11 September 2023

Resolved

Ended:

Issues accessing LMD's and Zapiet Partners

Uptime Impact: 5 hours, 16 minutes, and 32 seconds

We are currently investigating an issue that might prevent you logging into the Zapiet Partner portal. As soon as we have further updates, we will post them ...

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