April 2025

26 April 2025

Resolved Ended:

Issue loading orders

Uptime Impact: 3 hours, 31 minutes, and 17 seconds

We've discovered an issue preventing some merchants from viewing their orders. Our team is currently investigating and working to resolve it as quickly as po...

Zapiet - Pickup + Delivery
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2 Days without incident

23 April 2025

Resolved Ended:

Issue with saving Product Date Restrictions

Uptime Impact: 5 hours, 15 minutes, and 31 seconds

We've discovered an issue preventing some merchants from saving their product date restrictions. Our team is currently investigating and working to resolve i...

Zapiet - Pickup + Delivery
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7 Days without incident

15 April 2025

Resolved Ended:

Checkout widgets are currently down

Uptime Impact: 1 hour, 15 minutes, and 4 seconds

We’re receiving reports that Shopify’s checkout extensions are experiencing issues: - https://x.com/patjakubik/status/1912097332885422401 - https://x.com/st4...

Zapiet - Pickup + Delivery
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Resolved Ended:

Missing Attributes in Orders Affecting Confirmation Emails and Integrated Services

Uptime Impact: 142 days, 1 hour, and 18 minutes

We’ve identified a problem where some of our app's attributes are randomly being dropped from orders. Not all merchants are affected, only a handful seem to ...

Zapiet - Pickup + Delivery
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14 April 2025

Resolved Ended:

Product Options - support widget - chat history disappearing

Uptime Impact: 2 days, 17 hours, 50 minutes, and 51 seconds

We are currently investigating an issue with the support widget in the Product Options app. The chat history has been reported as disappearing if the page is...

Zapiet - Product Options
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