AWS outage causing Zapiet downtime

Uptime Impact: 1 hour, 45 minutes, and 18 seconds
Resolved
Resolved

Thank you for your patience, we can now confirm the issue with AWS (Amazon Web Services) has been resolved on. The issue was caused by unexpected downtime from their end, causing issues in all of our products and services.

We will investigate options of hosting our app across multiple regions. Currently, all our services have fail safes, but they all are isolated within a single region. The feasibility of this is yet to be confirmed due to data regulations in different geographies.

Orders which have our attributes applied will be processed shortly as our servers catch up. We are expecting all orders to be processed within the next hour or so, if they do not process, please reach out to our team on support@zapiet.com. Orders without our attributes will not be processed.

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Recovering

AWS appears to have resolved their issue. We are continuing to test all services to ensure full integrity. Once resolved, we will advise via this channel.

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Identified

We are seeing news that AWS has resolved their issues and services are beginning to recover. We continue to monitor the situation and will advise when the issue is fully resolved.

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Identified

AWS services continue to have an outage that is affecting our applications, we will update this as soon as there is a resolution.

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Identified

The AWS outage continues to affect all Zapiet services and many other web services globally. We are working with AWS to get this resolved ASAP.

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Identified

Currently, AWS Cloud services are having issues and affecting multiple websites and services all around the world. You can read their status updates here:

https://health.aws.amazon.com/health/status

Currently, Zapiet services are affected by this outage. AWS are working to resolve this issue ASAP. All app functions will be affected by this outage.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Main application
    • Orders
    • Locations
    • Rates
    • Design & Theme
    • Notifications & Tags
    • Inventory
    • Last mile delivery integrations
    • Shopify POS
    • Third party integrations
    • Checkout extension (Beta)
  • Zapiet - Rates by Zip Code
    • Main application
    • Rates
    • Logs
  • Zapiet - Rates by Distance
    • Main application
    • Rates
    • Logs