Possible Shopify issue resulting in missing order attributes

We've now resolved the incident. Thanks for your patience.

Good news! Shopify have just informed us that a fix has been pushed to production for this issue. We will continue to monitor the issue and all been well will mark it as resolved within the next 24 hours.

Shopify have now identified the issue and have prepared a fix, which will need to go through a full code review and testing phase before they can deploy (Nobody wants any further unforeseen issues).

They haven't been able to provide a timescale for deploying the fix, but we are confident that they are doing all they can to expedite the process. We will keep you updated.

We now firmly believe the issue to be associated with Shopify, having seen reports from multiple other sources. Currently, we are still waiting on updates from Shopify's Partner team who advise as to a resolution time. We will continue to press Shopify for an urgent resolution on this issue.

Should you be affected by this issue, we recommend that you reach out to Shopify directly advising that you are affected and quote our ticket number 39167890.

We have continued to reach out to Shopify regarding this issue, and we have been advised that they are looking into the issue to try and find a fix.

We are currently working with Shopify partner support to investigate some orders that are missing some or all of our order attributes such as pickup/delivery dates and times.

This appears to be a Shopify issue as we can replicate the issue with our app disabled.

We will provide updates as soon as Shopify have concluded their investigation.

As a temporary workaround, you can add the missing attributes to your order manually, please see this guide for instructions: https://support.zapiet.com/en/articles/7984116-manually-adding-attributes-to-orders