We've now resolved the issue. Thanks for your patience.
We are currently investigating an issue with the support widget in the Product Options app. The chat history has been reported as disappearing if the page is refreshed.
While we investigate this issue if you need assistance with the Product Options app, please contact us on support@zapiet.com. Our support team will be happy to assist you via email or arrange a call. You can also open a chat in a new tab via www.zapiet.com.
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