“Failed to fetch orders” error on POS View Orders tile

Uptime Impact: 3 hours, 24 minutes, and 42 seconds
Resolved
Resolved

We've now resolved the incident, and order are loading as expected on POS. Thank you for your patience.

Avatar for
Investigating

We’re currently investigating an issue where some users encounter a “Failed to fetch orders” error when attempting to open a specific order in the POS view orders tile.

Our team is actively working to identify the cause and implement a fix. We’ll provide updates here as soon as more information becomes available.

In the meantime, please view and manage orders from the Shopify admin (green Shopify app).

Thank you for your understanding and patience.

Avatar for
Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Shopify POS