Degraded performance with order processing

Uptime Impact: 9 hours, 1 minute, and 6 seconds
Resolved
Resolved

We have not had any further reports of order processing issues. This issue has now been resolved, apologies to the few stores that encountered this order processing issue.

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Recovering

We have fixed the issue and added some improvements to avoid this re-occurring in the future, all orders should now be processed and tagged as normal.

If you are still encountering any of the following issues, please reach via live chat or email : If you notice any of the following problems, please reach out to us via chat or email:

  1. Orders not appearing in the Zapiet - Pickup + Delivery order dashboard
  2. Orders not being tagged
  3. Our app's notifications not being sent/received
  4. Shopify orders not being fulfilled or the pickup address not updating correctly
  5. Orders not being sent to integrated services
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Investigating

We're experiencing slower than expected order processing. Please note that only a few stores are affected, not all. We're closely monitoring the situation and working on it.

If you notice any of the following problems, please reach out to us via chat or email:

  1. Orders not appearing in the Zapiet - Pickup + Delivery order dashboard
  2. Orders not being tagged
  3. Our app's notifications not being sent/received
  4. Shopify orders not being fulfilled or the pickup address not updating correctly
  5. Orders not being sent to integrated services
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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Orders
    • Notifications & Tags
    • Last mile delivery integrations
    • Third party integrations