Changes or loss to some settings inside Deliver Rates by Distance

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've fixed the core issue, and are waiting for things to recover.

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Updated

It appears no data has been lost, and we can now restore access to merchants on an individual basis. We are working through a list of affected merchants to restore their apps settings ASAP. More updates to follow.

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Identified

We have located the root cause of the issue and our development team continue to work on restoring the misaligned data. Updates to follow.

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Investigating

We are currently investigating an issue where merchants that have accepted new charges see their settings reset inside of Delivery Rates by Distance. Our development team are actively working on finding the cause of this issue and restoring the settings that have been reset. We will update this post regularly with new information as it becomes available.

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Began at:

Affected components
  • Zapiet Apps
    • Zapiet - Rates by Distance
      • Main application
      • Rates
      • Logs