Issues loading and generating rates

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

We've confirmed there is a problem, we're working to resolve it.

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Investigating

We're currently investigating the cause of current downtime with the Zapiet - Rates by Distance app. We advise all merchants to place static rates inside their Shopify shipping zones to ensure that merchants can check out.

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Began at:

Affected components
  • Zapiet Apps
    • Zapiet - Rates by Distance
      • Main application
      • Rates
      • Logs