Issues generating shipping rates at checkout

Uptime Impact: 36 minutes and 38 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

We are currently seeing issues where shipping rates are not generated from the Delivery Rates by Distance app. We are investigating the cause ASAP. During this time we suggest that you add a manual shipping rate to Shopify's shipping settings to ensure that your customers can checkout. We will update this page as and when information becomes available.

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Began at:

Affected components
  • Zapiet - Rates by Distance
    • Main application
    • Rates
    • Logs