Issues with rates generating at checkout

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for
Identified

We've confirmed there is a problem, we're working to resolve it. Shipping rates should start to flow to most stores but we still recommend that your retain a static rate until we have the issue fully resolved.

Avatar for
Investigating

We are currently investigating an issue with our US shipping rate servers not returning a rate to Shopify's checkout. We advise that you ad a manual rate to Shopify's shipping settings until we determine the case of the issue.

Avatar for
Began at: