Issue editing rates and zones within Delivery Rates By Zipcode

Resolved
Resolved
After 2 weeks, 5 days, 2 hours, and 12 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 7 hours and 16 seconds

The rates issue has now been resolved, rates from delivery rates by zipcode should now appear at checkout as expected. Shopify appears to be having some network issues which may result in errors when trying to open the delivery rates by zipcode app, we are hoping this will be resolved shortly.

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Identified
After 4 hours and 16 minutes

As a temporary workaround to ensure customers can complete checkout, we suggest placing a static shipping rate into your Shopify shipping settings

If you are unsure how to create a static shipping rate, follow this simple guide from Shopify:

https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates#create-flat-shipping-rates

Should you have any other questions feel free to reach out to us via chat inside the app and our team will be able to help!

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Identified
After 4 hours and 6 minutes

We are currently seeing an issue with rates not loading at checkout for delivery rates by zipcode. We have identified the cause of this issue and we are working on a solution.

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Identified
After 2 hours and 5 minutes

We have identified the cause of this issue and we are currently working on a solution.

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Investigating

We are currently investigating the "500 Server error" that appears when trying to access the "Zones and Rates" page within Delivery Rates By Zipcode. Rates will not be affected by this issue. We will provide updates here as soon as this issue has been resolved.

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Began at:

Affected components
  • Delivery Rates by Zip Code