Degraded performance for inventory connected stores

Resolved
Resolved
After 6 hours and 45 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 3 hours and 47 minutes

We've fixed the core issue, and are waiting for things to recover.

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Identified
After 1 hour and 2 minutes

We've confirmed there is a problem, we're working to resolve it.

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Investigating

We're currently seeing issues with stores connected to inventory services preventing pickup locations loading on the widget. To ensure your merchants are able to continue to checkout we recommend that you temporarily disable inventory within our app by headed to Setttings > Inventory

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers