Temporary issue generating rates and sync'ing inventory

Resolved
Resolved
After 12 hours and 35 minutes

The issue hasn’t returned for more than 12 hours. We are in the clear, but we will continue to monitor the situation.

Thanks for your patience while our provider fixed the issue.

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Recovering
After 16 minutes

Rates are now generating and inventory sync'ing as normal. We are continuing to monitor.

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Identified
After 8 minutes

The team at Digital Ocean have identified the issue and are working rapidly to get things back up and running as soon as possible: https://status.digitalocean.com/incidents/731hxh64llq9?u=ygml2pg8n5hd

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Investigating

We are currently experiencing an issue with our rates and inventory services due to a network issue with Digital Ocean (one of our services providers). We are actively working with their team to resolve the issue and will keep you updated of our progress.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers