Temporary issue generating rates and sync'ing inventory

Resolved
Resolved

The issue hasn’t returned for more than 12 hours. We are in the clear, but we will continue to monitor the situation.

Thanks for your patience while our provider fixed the issue.

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Recovering

Rates are now generating and inventory sync'ing as normal. We are continuing to monitor.

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Identified

The team at Digital Ocean have identified the issue and are working rapidly to get things back up and running as soon as possible: https://status.digitalocean.com/incidents/731hxh64llq9?u=ygml2pg8n5hd

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Investigating

We are currently experiencing an issue with our rates and inventory services due to a network issue with Digital Ocean (one of our services providers). We are actively working with their team to resolve the issue and will keep you updated of our progress.

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Began at:

Affected components
  • Zapiet Apps
    • Zapiet - Pickup + Delivery
      • Main application
      • Orders
      • Locations
      • Rates
      • Design & Theme
      • Notifications & Tags
      • Inventory
      • Last mile delivery integrations
      • Shopify POS
      • Third party integrations
      • Checkout extension (Beta)