Users unable to open the app after being prompted to reselect their plan

Uptime Impact: 31 minutes and 34 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've fixed the core issue, and are waiting for things to recover.

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Identified

Our developers are aware of the issue and are working on a fix for the issue. Updates will be provided as and when available.

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Investigating

We've been informed that some users are prompted to reselect their plans and are experiencing difficulty accessing the app. We are actively investigating this issue and will provide an update at the earliest opportunity.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Main application