App Outage

Uptime Impact: 1 hour, 1 minute, and 49 seconds
Resolved
Resolved

The incident is now resolved. Thanks for your patience.

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Recovering

In AWS' latest status update [https://health.aws.amazon.com/health/status], they’ve reported significant signs of recovery. Our apps are now operational, though you may still experience some delays as AWS continues to process the backlog.

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Investigating

We’re currently experiencing an app outage due to issues with our hosting provider, AWS (Amazon Web Services). This may affect key functionalities such as placing orders and retrieving rates.

You can check AWS’s official status here: [https://health.aws.amazon.com/health/status]

Our support partner and help center are also affected, which may result in delays in response times. While AWS works to restore services, you may wish to temporarily disable our app embed from your current theme to prevent checkout issues. You can also set up temporary rates directly in Shopify to allow customers to continue placing orders.

We’re monitoring the situation closely and will provide updates as soon as services are restored.

Thank you for your patience and understanding.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Main application
    • Orders
    • Rates
  • Zapiet - Rates by Zip Code
    • Main application
    • Rates
  • Zapiet - Rates by Distance
    • Main application
    • Rates
  • Zapiet - Product Rates
    • Main application
    • Rates
  • Zapiet - Partners
    • Affiliates
    • Apps