Subscription issue - Rates not generating at checkout

The issue affecting rate generation in Rates by Zip Code has been fully resolved. Thank you for your patience.

Our team has continued to monitor the earlier issue affecting rate generation in Rates by Zip Code. System performance has remained stable and we haven’t seen any further errors.

We’ll provide another update as soon as we’re confident the issue is fully resolved.

Our developers have implemented a fix for the issue affecting rate generation in Rates by Zip Code. All subscription statuses are now being detected correctly, and rates should be working as expected again.

We’re continuing to monitor performance closely to ensure everything remains stable. Thank you for your patience while we resolved this.

Our developers have identified the underlying cause of the issue affecting rate generation for Rates by Zip Code, and they’re currently working on implementing a fix. We’ll provide another update as soon as we have more information to share. Thank you again for your continued patience.

We’re continuing to work on the issue impacting rate generation for Rates by Zip Code. The investigation is ongoing, and we’ll share a further update as soon as we have new information. Thank you for your patience.

We’re currently investigating an issue in our app, Rates by Zip Code, where rates are not generating at checkout. This is caused by a problem with active subscriptions, resulting in existing users being unexpectedly prompted to select a plan.

If you’re affected, please go to: Rates by Zip Code > Settings > View plans and pricing > Select a plan

This will restore rate generation while we continue to look into why this has occurred. Thank you for your patience. Our team is actively working on this.