Issue checking out

Uptime Impact: 57 minutes and 28 seconds
Resolved
Resolved

We've now resolved the incident. If you have not signed into your Shopify Admin and opened the Eats app yet, please do so as a security check.

Thanks for your patience.

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Recovering

A fix for the checkout issue has now been released.

To restore checkout functionality, you will need to sign in to your Shopify admin and open the Eats app. As part of a security update, this step is required before the checkout button will begin working again.

Once you have opened the Eats app, customers will be able to complete checkout as expected. Thank you for your patience while we worked to resolve this issue.

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Investigating

We are currently experiencing an issue where the checkout button becomes stuck in an infinite loading state.

As a temporary workaround, you may wish to remove the app widget from your live theme and add shipping rates to your Shopify shipping profile, allowing customers to complete checkout as expected.

If you would like any assistance with this workaround, please contact our support team.

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Began at:

Affected components
  • Zapiet Eats
    • Main application
    • Orders
    • Design & theme