Support emails delayed - [email protected]

Resolved
Resolved
After 13 minutes

We've now resolved the incident. Thanks for your patience.

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Investigating

We are currently seeing a delay between our inbound email systems and our ticket management software resulting in delays to tickets being created. There is zero impact to any of our apps functionality, orders or merchants checkouts.

Our live chat function inside the app remains fully functional, social media and telephone support are also unaffected!

We are actively working on this and will post updates as soon as the issue is resolved!

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers
  • Delivery Rates by Distance
  • Delivery Rates by Zip Code