Delayed tagging

Resolved
Resolved
After 1 week, 6 days, 3 hours, and 28 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 day, 12 hours, and 12 minutes

We are continuing to notice a slow down in order tagging, notifications and last mile delivery integrations. This is caused by delayed notifications (webhooks) from Shopify. Shopify have confirmed that they have identified the issue and working on a resolution. We will do everything we can to assist them with getting things back up to speed.

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Recovering
After 6 hours and 53 minutes

We've fixed the core issue, and orders are now processing and tagging correctly. Please allow a little time for our system to catch up on the backlog of orders.

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Identified
After 5 hours and 57 minutes

We've confirmed there is a problem and are working to resolve it as fast as possible.

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Investigating

We are currently experiencing a slight delay in order tagging on some stores. We are working as fast as possible to get things back up to normal speed.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Orders (US)