Rates not returning in the Shopify checkout

Resolved
Resolved
After 2 days, 5 hours, and 43 minutes

We've now resolved the incident. Thanks for your patience.

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Investigating
After 23 hours and 9 minutes

We believe there may be an issue with carrier services returning rates, we're looking into it. In the meantime we recommend adding your rates directly within Shopify -> Settings -> Shipping.

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Resolved
After 18 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 16 minutes

We've fixed the core issue, and are waiting for things to recover.

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Investigating

We're currently investigating an issue with Rates not returning at the checkout. Until we isolate the cause of the issue we recommend that you add a static shipping rate to your Shopify shipping settings to ensure that your customers can still checkout.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Rates (US)
    • Rates (SG)