Rates not returning in the Shopify checkout

Resolved
Resolved
After 2 days, 5 hours, and 43 minutes

We've now resolved the incident. Thanks for your patience.

Avatar for
Investigating
After 23 hours and 9 minutes

We believe there may be an issue with carrier services returning rates, we're looking into it. In the meantime we recommend adding your rates directly within Shopify -> Settings -> Shipping.

Avatar for
Resolved
After 18 minutes

We've now resolved the incident. Thanks for your patience.

Avatar for
Recovering
After 16 minutes

We've fixed the core issue, and are waiting for things to recover.

Avatar for
Investigating

We're currently investigating an issue with Rates not returning at the checkout. Until we isolate the cause of the issue we recommend that you add a static shipping rate to your Shopify shipping settings to ensure that your customers can still checkout.

Avatar for
Began at:

Affected components
  • Store Pickup + Delivery
    • Rates (US)
    • Rates (SG)