Degraded performance across all services

Resolved
Resolved
After 20 hours and 32 minutes

We've now resolved the incident. Thanks for your patience.

Avatar for
Recovering
After 1 hour and 54 minutes

We've fixed the core issue, and are waiting for things to recover. We are monitoring front and back end services but orders should now be continuing to flow onto your store.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 43 minutes

Back-end admin services are returning but will remain slow. We are still working on front end services and will post updates as soon as we have them.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 23 minutes

The root cause of the issue has been identified and we are working on a fix as fast as possible. Front end services on your cart page will continue to be slower, in the region of 30 seconds+ until a full fix is in place.

Avatar for
Identified
After 22 minutes

We've confirmed there is a problem, we're working to resolve it.

Avatar for
Investigating

We're currently experiencing slower than expected response times for various services within the app. We are investigating the root cause ASAP and will post updates here regularly.

Avatar for
Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers