Issues with rates generating at checkout

Resolved
Resolved
After 1 hour and 13 minutes

We've now resolved the incident. Thanks for your patience.

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Identified
After 7 minutes

We've confirmed there is a problem, we're working to resolve it. Shipping rates should start to flow to most stores but we still recommend that your retain a static rate until we have the issue fully resolved.

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Investigating

We are currently investigating an issue with our US shipping rate servers not returning a rate to Shopify's checkout. We advise that you ad a manual rate to Shopify's shipping settings until we determine the case of the issue.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Rates (US)