Degraded tagging performance and delayed internal email notifications

We've fully resolved the issue on the May 13, but forgot to change the status—sorry about that!

We are working to clear the backlog of orders without tags or notification emails sent. We will update when the issue is fully resolved.

We've fixed the core issue, and are waiting for things to recover.

We've confirmed there is a problem, we're working to resolve it.

We've fixed the core issue, and are waiting for things to recover.

We've confirmed there is a problem, we're working to resolve it. The issue is isolated to our US-2 orders servers and appears to be affecting more stores that initially expected. This does not affect your ability to receive orders and all tags/notifications will be queued and sent as soon as we have resolved the issue.

We are investigating sporadic reports of delays to order tagging and delayed delivery of email notifications on a handful of stores on our US-2 servers. We will update this post with our progress as we discover the core issue.