Degraded load times throughout the Store Pickup + Delivery app

Resolved
Resolved
After 1 hour and 5 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 52 minutes

We've fixed the core issue, and are waiting for things to recover. We will continue to post updates as services recover.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 26 minutes

Some geographics are seeing improved load speed but we are still working with the team on a full resolution

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Identified
After 6 minutes

We've confirmed there is a problem with one of our third-party hosting providers, we're working with them to resolve it.

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Investigating

We are currently seeing slow load times on the Store Pickup + Delivery app. We are actively investigating the issue and will report back once a diagnosis is found.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers