App showing as 'unsupported' in Shopify admin

Uptime Impact: 5 days, 9 hours, 23 minutes, and 11 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Updated

We continue to work with Shopify on this issue. All parts of the app continue to function as expected with no outages being reported.

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Investigating

It appears that the 'Unsupported' tag has resurfaced inside of Shopify's admin. To our best knowledge, this is appearing in error and we are actively working with Shopify to get this removed. All core services are operating as expected, with no order processing or errors occurring across any of our systems.

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Resolved

Shopify have now resolved the incident. Thanks for your patience.

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Identified

Shopify have identified that there is an issue on their end which is causing the problem. They are doing all they can to resolve it as soon as possible. As we previously noted, there are no repercussions with regards to the app's performance. You can go ahead and dismiss the message.

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Investigating

We have been made aware that the Zapiet Pickup + Delivery app is showing as 'unsupported' in the Shopify admin. There is zero impact to the functionality of the app and we are working with Shopify to understand why this notice has appeared. As and when further updates become available they will be posted here.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Main application
    • Orders
    • Locations
    • Rates
    • Design & Theme
    • Notifications & Tags
    • Inventory
    • Last mile delivery integrations
    • Shopify POS
    • Third party integrations
    • Checkout extension (Beta)