Degraded email notification performance

Resolved
Resolved
After 20 hours and 55 minutes

All emails are sending as normal and the issue has been resolved. Please contact [email protected] if you are still seeing issues!

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Recovering
After 5 hours and 18 minutes

We have isolated the issue to a small batch of pickup notification emails and a fix has been applied. We are monitoring the fix and actively engaging with affected merchants to push through any missed notifications.

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Investigating

We're currently investigating an issue where internal notifications to individual outlets may not receive their internal notification emails. We will post updates as soon as the root cause is identified. All emails initiated via Shopify such as customer Pickup Confirmation and Shipping Confirmation emails will be delivered as per normal.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership