Last Mile Delivery order statuses

The core issue affecting Last Mile Delivery (LMD) carrier status updates has now been resolved.

We are seeing status updates successfully syncing through from our LMD partners, and related fulfillment flows and notifications are operating normally.

Our team will continue to monitor the system to ensure stability.

Thank you for your patience and understanding while we worked to resolve this.

The core issue has been resolved, and we’re currently monitoring the system as services recover. We’re also seeing updates successfully coming through from our LMD partners.

We are currently investigating an issue impacting Last Mile Delivery (LMD) orders.

Potentially affected:

• Retrieving updated statuses from LMD carriers

• Order fulfillment flows tied to carrier status updates

• Notifications triggered by carrier status changes

Orders are still being successfully sent to carriers. However, when carriers update the delivery status, those updates are not currently being reflected in our system.

Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

Thank you for your patience.