Advisory - https://support.zapiet.com/ is currently unavailable

Resolved
Resolved
After 5 hours and 46 minutes

Freshdesk have resolved their SSL issue and the help centre should be able to be access as normal. As mentioned in previous updates during the outage there was no affect on the operation of our core applications, simply the help articles that support them, so no orders, shipping rates or themes should have been affected in any way.

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Identified
After 2 hours and 31 minutes

Freshdesk continue to work on the issue. As mentioned in the previous update there is zero impact to the functionality of our apps, just to the support articles. We continue to push Freshdesk for an expedited resolution.

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Identified

Our third party support software provider Freshdesk is currently experiencing an outage relating to their SSL certificates which in turn is having a knock on effect as to the availability of our helpdesk at https://support.zapiet.com/

This issue is isolated only to the helpdesk and we are not seeing any issues with our core applications. All of our apps are currently functioning as expected.

We are currently engaging with Freshdesk to resolve the issue as soon as possible. In the meantime feel free to reach out to [email protected] or use our in app chat to reach one of our super friendly agents who will be more than happy to help you!

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers
  • Delivery Rates by Distance
  • Delivery Rates by Zip Code