Email Support Disruption - Live Chat Still Available

I'm pleased to confirm that Zapiet's email services have been fully restored following the Microsoft 365 outage.

All previously delayed emails have now been delivered, and both incoming and outgoing email communications are functioning as expected. Our support team has also resumed normal email support through support@zapiet.com.

Throughout this incident, all Zapiet apps, automated emails and customer notifications remained fully operational and unaffected.

While I'll continue to monitor things, I'm happy to consider this incident resolved.

I sincerely apologise for the disruption and appreciate everyone's patience and understanding.

Microsoft has reported encouraging progress in restoring its services across Europe and other regions. However, Zapiet's email services remain completely unavailable at this time.

We are still unable to receive or respond to emails sent to our company addresses, including support@zapiet.com.

Microsoft has extended its email delivery timeout window to 48 hours to help preserve delayed messages. While this is encouraging, we cannot guarantee that emails sent during the outage will be delivered once services recover.

Our live chat support remains fully operational, and we kindly ask merchants to contact us through live chat for assistance.

Importantly, our Zapiet apps are unaffected, and all app-generated emails, notifications and automated communications should continue working normally.

We are monitoring the situation closely and will provide further updates as soon as our email services begin to recover.

We apologise for the continued disruption and appreciate your patience.

We continue to experience disruptions to our internal email services due to the ongoing Microsoft 365 outage.

Unfortunately, we are still unable to reliably receive emails sent to Zapiet addresses, including support@zapiet.com. Emails sent to our support team may be delayed or may not reach us.

Importantly, this outage does not affect our Zapiet apps or their functionality. All app-related emails, notifications and other automated communications should continue to operate as normal.

Our live chat support remains fully operational, and our team is available to assist you through this channel.

The disruption is limited to our internal Microsoft email services and our ability to receive and respond to support enquiries via email.

We are monitoring the situation closely and will provide further updates as Microsoft restores its services.

We apologise for any inconvenience and appreciate your patience.

We are currently experiencing an email service disruption due to an ongoing Microsoft 365 outage.

Unfortunately, this means we are unable to receive emails sent to our addresses, including support@zapiet.com. As a result, our email support is temporarily unavailable.

Our live chat support remains fully operational, and our team is available to assist you through this channel.

Please use live chat for any support enquiries while this issue is ongoing. Emails sent during the disruption may be delayed or may not reach us.

We apologise for the inconvenience. We are monitoring the situation closely and will provide further updates as Microsoft restores its services.

Thank you for your patience and understanding.