Issue affecting app features that use modals

Uptime Impact: 4 days, 11 hours, 35 minutes, and 44 seconds
Resolved
Resolved

The issue affecting app features that use modals has been resolved. All services are operating normally, and merchants should no longer experience any errors. We apologize for any inconvenience this caused and appreciate your patience while we worked through this.

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Identified

We’ve identified the cause of the issue, and our development team is actively working on a fix. We’ll share further updates as progress continues.

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Investigating

We’re currently experiencing an issue where our app’s modals are failing to connect with Shopify. This is affecting multiple app features that rely on modals, including editing orders, creating or editing rates, product date restrictions, and product-specific preparation times, among others.

As a workaround, merchants can use the Shopify mobile app or POS app to perform these actions while we investigate the issue.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Orders
    • Locations
    • Rates