Slow response times from the admin of the app

Resolved
Resolved
After 1 hour and 41 minutes

We've now resolved the incident. Thanks for your patience. A third party host was isolated as the core reason for the degraded performance.

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Investigating

We are currently investigating an issue with slow performance of the back end admin of the app. Front end services and all customer orders are unaffected.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers