Delivery Rates by Distance & Delivery Rates by Zipcode currently unavailable to install

Uptime Impact: 5 days, 18 hours, 49 minutes, and 28 seconds
Resolved
Resolved

Delivery Rates by Distance and Delivery Rates by Zipcode are now appearing again on the Shopify app store, and can be installed as normal. Thank you for your patience whilst we resolved this with Shopify.

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Identified

The issue that caused the apps to be uninstalled has now been resolved and we are now working with Shopify to ensure the apps return to the app store as soon as possible.

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Identified

We've confirmed there is a problem, we're working to resolve it.

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Investigating

We are currently aware of an issue that is preventing Delivery Rates by Distance and Delivery Rates by Zipcode from appearing on the app store and therefore are unavailable for installation. We are working proactively with Shopify to resolve this issue and ensure the apps are available to install as soon as possible!

All existing merchants using the apps remain unaffected and all functions are working as expected.

Should you have any pressing questions don't hesitate to reach out on support@zapiet.com.

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Began at:

Affected components
  • Zapiet - Rates by Zip Code
    • Main application
    • Rates
    • Logs
  • Zapiet - Rates by Distance
    • Main application
    • Rates
    • Logs