Missing Attributes in Orders Affecting Confirmation Emails and Integrated Services

We want to keep you informed about the ongoing Shopify bug affecting order details. Unfortunately, Shopify has not yet resolved this issue and has not provided a timeline for a fix.

To address this, we have already implemented a workaround for order confirmation emails, ensuring that they now use the ZapietId, which always reflects the customer’s final selection. Please reach out to our support team to update your order confirmation template if you haven't done this already.

Additionally, we are actively working on a new workaround to validate and update the attributes. If the ZapietId and additional details don’t match, our workaround will update the additional details based on the ZapietId.

We’ll share more updates as soon as they become available. Thank you for your patience and understanding as we work to minimize the impact of this issue.

The issue is clearly unresolved, as many stores are still experiencing the same problem. We've reported it back to Shopify and are currently waiting for their team to investigate further.

Thank you for your understanding and patience!

We've received an update from Shopify indicating that order attributes are no longer being dropped from orders, so let's keep an eye on this.

However, we are still waiting for a fix for the caching issue that's causing a mismatch between the ZapietId and additional details.

Thank you for your patience and understanding.

The latest update from Shopify indicates that the teams are nearing completion of the fix. They are actively working to resolve this matter as quickly as possible.

Please rest assured that they are prioritizing the issue.

We have received an update from Shopify regarding the ongoing issue. It has been triaged and is actively being worked on this week. They understand the importance of resolving this matter promptly and have made it a priority.

One of the effects of this issue is inaccurate/missing details in the order confirmation email. In the meantime, if you are using our rates and orders contain our ZapietId, we have created a workaround for the order confirmation template to be based on this. Since the ZapietId contains the correct information, the order confirmation using it will also be accurate. Please reach out to our support team to have your template updated as a temporary workaround while we wait for Shopify to resolve the issue.

We will continue to keep you informed as we receive more updates. Thank you for your patience and understanding.

There are no significant updates from Shopify at this time. We have received confirmation that the issue is actively being worked on by multiple teams at Shopify.

We will continue to monitor the situation closely and provide further updates as soon as they become available. Thank you for your continued patience.

We’ve identified a problem where some of our app's attributes are randomly being dropped from orders. Not all merchants are affected, only a handful seem to be. This issue affects only some orders and is causing order confirmation emails to be sent without our app's details and integrated services are not receiving the necessary information.

We have contacted Shopify, and they are currently investigating the issue. In the meantime, we have a backup tool that restores missing attributes based on the Zapiet ID; however, this restoration happens after order confirmation emails have been sent and after the orders are sent to integrated services.

If you are affected, please reach out to our team, and we can provide an additional backup script that helps with ensuring that orders are created with all of our app's attributes.