Carriers integrated into Store Pickup + Delivery not generating rates

Resolved
Resolved
After 2 hours and 17 minutes

The issue is now resolved. It was caused by a server issue that we have now fixed. We have a plan to prevent this from happening in the future, and we will be implementing it next week.

If you've added the carrier in Shopify shipping and delivery settings as a workaround, it can now be removed. All the rates should be generating through Store Pickup + Delivery correctly now. Please test on your end to make sure it's working properly.

Thanks for your patience and understanding.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 50 minutes

We are continuing to investigate the issue. We’ll update this status as soon as we make progress.

Avatar for
Investigating

We’re investigating reports of rates from carriers integrated into Store Pickup + Delivery not working. Please note that rates generated by Store Pickup + Delivery are working normally—you could see the issue only if you have other apps integrated into Store Pickup + Delivery > Rates.

If you are affected, please add these carriers to your Shopify Shipping profile: 1. Go to Shopify Shipping and delivery > Shipping > Manage rates 2. For every applicable zone, click Add rate 3. Select "Use carrier or app to calculate rates" 4. Choose your carrier 5. Click Done 6. Click Save

If you’re using Delivery Rates by Distance or Delivery Rates by Zip Code, please make sure you Enable it in each app’s settings.

We will update this status as soon as we have more information. Thanks for your patience.

Avatar for
Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers
  • Delivery Rates by Distance
  • Delivery Rates by Zip Code