Issues generating shipping rates at checkout

Resolved
Resolved
After 1 day, 16 hours, and 23 minutes

To confirm the issue has been resolved and was a result of some suspicious activity. We are currently completing our investigation and will provide a full report once complete.

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Recovering
After 42 minutes

We've fixed the core issue, and are waiting for things to recover.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 29 minutes

We are still investigating the root cause of the incident. All services at Zapiet's end appear to be generating correctly, we are now checking to see if there are any reported issues with Shopify's carrier services

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Investigating

We're currently investigating an issue with shipping rates generating for all services in the checkout. We recommend that you place a static shipping rate side of Shopify in place to ensure that your customers can checkout.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers