Support team maintenance

Duration: 12 hours

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


On Friday 1st of July we will be performing some maintenance on our support team systems. This will not affect the functionality of our apps in any way and all orders, backend and frontend systems are expected to function as expected.

During this period our live chat systems and agents will not be available. All support will be handled by email. You can leave us a message using the in-app or website widgets or contact us directly by emailing [email protected]. As always our telephone lines will remain operational during this time for emergencies, +44 20 4526 8806‬.

We can't wait for you to see and use our upgraded in-app and website chat functionality, we think your really going to love it!

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers
  • Delivery Rates by Distance
  • Delivery Rates by Zip Code