Advanced Wildcard Matching

Resolved
Resolved
After 5 hours and 2 minutes

We've now resolved the incident. Thanks for your patience.

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Identified
After 1 hour and 52 minutes

DBZ Partial zipcode matching should now be back to normal. We are still investigating issues with the new Advanced Wildcard matching feature - current advice is to continue using partial or exact matching for now.

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Identified
After 1 hour and 34 minutes

We've confirmed there is a problem, we're working to resolve it. Current advice still stands to set up temporary backup rates in Shopify or switching to exact postcode matching whilst we investigate this issue.

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Investigating

We are investigating reports that Advanced Wildcard and Partial postcode matching are not working as expected on Delivery Rates by Zip Code. We advise setting up temporary backup rates in Shopify or switching to exact postcode matching whilst we investigate this issue.

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Began at:

Affected components
  • Delivery Rates by Zip Code