Degraded Performance

Resolved
Resolved
After 3 hours and 9 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 hour and 32 minutes

We've fixed the core issue, and are waiting for things to recover.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 8 minutes

We continue to work with the third-party hosting company causing the issue with the platform. We don't have an exact ETA just yet but we are throwing every resource we have available at resolving this issue.

If you are seeing urgent checkout issues we recommend that you uninstall the app:

https://support.zapiet.com/en/support/solutions/articles/60000606810-uninstall-guide

All of your settings are preserved so you can re-install as soon as the issue is resolved.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 40 minutes

Due to the current outage with our third-party hosting provider, if you are experiencing checkout issues we recommend that you uninstall the app from your store so that your customers can still checkout. You can find a full guide on how to uninstall here:

https://support.zapiet.com/en/support/solutions/articles/60000606810-uninstall-guide

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Identified
After 36 minutes

We've confirmed there is a problem with one of the third-party hosting platforms that we work with, we're working with the team there actively to resolve it ASAP.

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Investigating

We're currently seeing some degraded performance on the Store Pickup + Delivery app. We are investing the cause of this issue and will provide updates ASAP.

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Began at:

Affected components
  • Store Pickup + Delivery
    • Mothership
    • Mothership (Legacy)
    • Rates (US)
    • Rates (SG)
    • Orders (US)
    • Themes
    • Webhooks
    • Metafields
    • Carriers