Issue affecting access to the Zapiet - Rates by Zip Code app within Shopify admin panel

Uptime Impact: 1 hour, 45 minutes, and 51 seconds
Recovering
Recovering

We have identified and resolved the underlying issue affecting access to the Zapiet - Rates by Zip Code app and its menu items.

Services are currently recovering, and we are monitoring the situation closely to ensure full functionality is restored for all merchants. Rates at checkout continue to function as expected.

We will provide another update once recovery is complete.

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Updated

We are continuing to investigate an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout should remain functional and should not impacted by this issue.

Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.

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Investigating

We are currently experiencing an issue where merchants are unable to open the Zapiet - Rates by Zip Code app and its menu items. Rates at checkout remain functional.

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Began at:

Affected components
  • Zapiet - Rates by Zip Code
    • Main application
    • Logs